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Form Field Display Errors - Windows 11 - Browser Cache - Base de conocimiento / Aspecto y personalización - ShopFactory Help Center

Form Field Display Errors - Windows 11 - Browser Cache

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  • Level 1 Support

We have identified a minor issue which can occur on some Windows 11 PC’s in certain cases.

If you encounter and issue with “Editing Form Fields” inside ShopFactory - it may be related to your - Browser Cache -.

Symptons include:

  1. Fields inside any given “Wizard” window may display duplicate content which can not be changed (as shown in the images below).

  2. You are unable to EDIT the content when clicking into the form field containers.

form-fields-2a.webpform-filed-1a.webp

To RESOLVE this issue:

Go to your primary browser and “CLEAR THE BROWSER CACHE”.
(NOTE: If using multipled browswers, you may need to clear the cache in each one until the issue resolves).